Lesson Notes

1. Lesson Notes

A. Negotiation vs. Mediation

• Negotiation: A direct dialogue between two parties in conflict to reach an agreement. No outside party is involved.

• Mediation: A voluntary process where a neutral third party (the mediator) helps the disputing parties reach their own mutually acceptable solution. The mediator does not "judge" but facilitates communication.

B. Interest-Based Negotiation (The Harvard Model) To move past a deadlock, focus on Interests (why someone wants something) rather than Positions (what they say they want).

• Position: "I must have the computer lab for my class on Monday morning."

• Interest: "I need to ensure my students complete their practical project before the Tuesday deadline."

• Resolution: By identifying the interest (deadline), the parties might agree to share the lab on Sunday or extend the deadline, rather than fighting over the Monday slot.

C. The Mediation Process

1. Introduction: Establish ground rules (no interrupting, keep it professional).

2. Information Gathering: Each party explains the situation from their perspective.

3. Identification of Issues: The mediator summarizes the core points of disagreement.

4. Generating Options: Brainstorming potential solutions without judgment.

5. Formal Agreement: Writing down the agreed-upon terms to ensure accountability.

D. De-escalation Communication Tools

• Active Listening: Summarizing what the other person said to show understanding. ("So, if I understand correctly, your main concern is...")

• I-Statements: Focusing on your feelings and needs rather than blaming the other person.

  • Instead of: "You always hog the printer!"

  • Use: "I feel frustrated when the printer is busy for long periods because I cannot prepare my lesson materials on time."